Use Cases.

Our Platform was created to be an Ally for utilities.  Empowering them to provide state-of-the-art solutions to their customers both residential and commercial.

Utility

Utilities including Electric, Gas, and Water will be able to provide their customers with state of the art technology enabling them with capabilities listed below.   Utilities will be able to do the following: ​

• Turn your Customer Service Reps (CSRs) into energy consultants
• Impersonate mode allows CSRs to see through the customer’s eyes
• CSRs can deliver accurate support in real-time
• Seamlessly integrate with several payment solution providers
• Run targeted marketing campaigns for programs customers need
• Simplify the sign-up enrollment process
• Use messaging features to keep participants in the know
• Support participants with custom messages
• Cross-promote utility programs
• Simplify the follow-up process for richer participant feedback
• Complete, integrated experience for commercial, residential, water, gas & electric
• Facilitating community solar enrollment, including payment processing, calculation of bill credits, and co-presentment of generation and consumption data
• True “real-time” engagement with commercial building stakeholders working to lower peak usage in their facilities
• Electronically delivered usage reports for residential behavioral efficiency savings
• Support for multi-commodity consumption and demand data presentment – electric, water, gas – in commercial and residential
• Interval capturing down to 1 minute
• Compare usage to last year and last two years
• Presentment of multiple meters
• Energy markers – create a running diary of home or building to see how changes impact the usage and bill
• One log-in for multiple accounts
• Multi-channel commercial display – power factor and reactive
• Analyze data in two views – chart and heat map

The growth and implementation of smart meters throughout the United States have enabled Utilities to offer their customers complete insight into their energy consumption and associated cost. 

Commercial Customer 

Commercial customers will be empowered to do the following:

• Understand and manage their energy usage
• Conveniently pay their bills and view history
• Get critical notifications about possible water leaks, high usage and outage events
• Find the optimal energy rate to minimize energy bills
• Conserve money and resources
• Start/stop or transfer service
• Pay bills, including prepay for convenience if offered by the utility
• Configure alerts such as outage, leak suspected, abnormally high usage, etc.
• Enroll in conservation, efficiency and demand response programs
• Establish a baseline score and track improvements
• Automatic efficiency score updates, integrate multiple meters with ENERGY STAR Portfolio Manager®
• Identify relative energy usage property portfolios
• Reduce human error and time spent on manual data entry
• Uncover energy reduction opportunities and see results and impacts
• Compare performance with similar properties in the service area

Residential Customer 

Residential customers will be empowered to do the following:

• Understand and manage their energy usage
• Conveniently pay their bills and view history
• Get critical notifications about possible water leaks, high usage, and outage events
• Find the optimal energy rate to minimize energy bills
• Conserve money and resources
• Start/stop or transfer service
• Pay bills, including prepay for convenience if offered by the utility
• Configure alerts such as outage, leak suspected, abnormally high usage, etc.
• Enroll in conservation, efficiency, and demand response programs